Frequently Asked Questions (FAQ)

Frequently Asked Questions

1. What sizes do you carry?

We carry a wide range of sizes for men, women, and kids. Please refer to the size chart on each product page to find your perfect fit.

2. How do I know if an item is in stock?

If a size or style is available, you will be able to add it to your cart. Out-of-stock items will be clearly marked on the product page.

3. Do you offer free shipping?

Yes! We offer free standard shipping on all orders. Orders typically arrive within 5–8 business days after processing.

4. How long does it take to process my order?

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

5. Can I track my order?

Absolutely! Once your order ships, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.

6. What is your return policy?

We accept returns within 30 days of delivery. Items must be unworn, in original condition, and in their original packaging. Please contact us to initiate a return.

7. How do I start a return or exchange?

Email us at support@westsidebootandshoe.com with your order number and reason for return. Our team will guide you through the process.

8. Do you offer exchanges?

Yes, we offer exchanges for a different size or style, subject to availability. Please contact our support team to arrange an exchange.

9. What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay.

10. How can I contact customer support?

You can reach us anytime at support@westsidebootandshoe.com. We aim to respond within 1–2 business days.